Senior CX Analytics Engineer

Salary

$167,280—$196,800 USD

Location

Remote

The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our mission. Our team is dedicated to eliminating compliance challenges, empowering our customer experience via self-service and automation, and optimizing customer support interactions to build an effortless experience. As a Senior Analytics Engineer on our team, you will own and drive projects that create meaningful business impact. You’ll have the opportunity to transform data into valuable business insights and help shape our strategy to deliver maximum impact to our customers, while also heavily influencing strategy, planning, and execution.

What you’ll be doing (ie. job duties):

Improve customer compliance operations by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights
Collaborate with stakeholders to manage tactical and strategic needs of the business
Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers
Understand data resources and know when, how, and which best to use for each project
Ability to frame and break down complex business problems into key components and recommend practical solutions
Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements
Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data

What we look for in you (ie. job requirements):

5+ years of relevant experience
Advanced SQL and data modeling skills, Python for data analysis experience
Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)
Excellent written and verbal communication skills are required, including experience meeting with and communicating information to senior leadership
Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams
Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs

Nice to haves:

Report automation experience (e.g. using Python, R)
Knowledge of AWS services and cloud computing
Experience with descriptive and inferential statistics
Experience with financial industry regulations
Experience with operations and compliance metrics/data
Experience working directly with or within compliance functions including but not limited to Anti-Money Laundering, Transaction Monitoring, Audit, and Financial Crimes

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