Analytics Engineering Advocate

At Lightdash, we’re obsessed with the success of our users. Our fast and technical analytics support is one of our superpowers today. It covers everything from building dashboards and writing SQL to analytics engineering best practice. If you have a passion for helping teams win with data, we’re looking for our first Analytics Engineering Advocate to join the Lightdash team.

Our users’ experience of Lightdash goes beyond our product features and includes every touchpoint and interaction they have with the community and team. In this role, you’ll be the voice for our community and responsible for our users’ questions related to Lightdash, best practice in BI and analytics engineering.

Areas of Responsibility:

Obsess over the success of our users: Our users’ wins are our wins. We want to keep building on our technical support that our community and customers know and love. You’ll provide in-depth, personalised answers and pair program with users to solve their analytics problems and pull in other Lightdash team members when needed.
Lightdash champion: Our community is growing and we want to ensure we’re building our it with a focus and keeping our members engaged. You’ll ensure our members are keeping up with the latest updates from Lightdash as well as represent the company at community events, conferences and meet ups.
Teach and share: Create and deliver world class tutorials and demos for Lightdash as well as examples of best-practice for data analytics. These could be blog posts, video tutorials, or code examples.
Community strategy: Building and executing strategies to grow and engage the analyst community around Lightdash.

Requirements:

Experience with business intelligence and analytics engineering
Strong verbal and written communication skills
Comfortable with dbt, SQL, git, data visualization, and the command line

KPIs owned by the role (WIP):

Community size and engagement
Customer support response times and NPS
Content published and hits
Product signups and retention

Interview process:

Our interview process shouldn’t take more than 4-5 hours of your time in total. Normally, the process will look something like this:

a short introductory chat to see if we think we’re the right fit
Meeting with both of our founders, Hamzah and Oliver
a technical interview (no trick questions!) that you’ll do with a member of the team
a culture fit interview to see if your values and ways of working mesh well with ours
a chat with Hamzah, our CEO, for any outstanding questions you or we might have

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