Analytics Engineer

Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them.

We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

This role will sit within the global Data and Analytics team (DNA) in Simply Business. DNA has been central to empowering data-driven decision making at SB. We have invested heavily in our data pipeline, data engineering and our business intelligence capabilities. In 2022 and beyond, we will continue investing a significant amount of effort in ramping up our Business Intelligence capabilities to drive business decisions.

The primary duty of this role will be to provide analytical support for our call center organization. This includes leading the measurement and evaluation of our operations team and ensuring that we continuously improve the effectiveness of our call center investments. Success in this role will require you to be a trusted advisor to our operations partners, ensuring we focus our efforts on the most value-added insights initiatives.

In this role, you will:

Creating data models in our Snowflake data warehouse.
Integrate new sources of data to enrich our analytical capabilities.
Work with the engineering and product teams to ensure application design accommodates reporting and analytics requirements.
Work with various business and engineering teams to ensure reliable, scalable, robust architecture for our analytics platform and ETL pipelines.
Partner with stakeholders to identify Call Center and Operations use cases and translate them into the right analytical problem that you will build, test and productionize.
Particular focus will be on use cases that will help us drive operational efficiencies as the organization scales.
Increase the organization's ability to convert more customers.
Areas of interest include: contact rate, hit rate, conversion, customer loyalty, and measuring the uplift and overall contribution of the call center amongst others;
Clearly communicate data-driven insights and recommendations to non-technical audiences.
Contribute to longer term strategic DNA projects.

What are we looking for:

At least 3 years of overall experience in data & analytics, operational analytics experience is desired;
Degree with analytics or software engineering experience or equivalent work experience;
Experience with cloud data warehouses such as Snowflake or similar;
Experience designing and creating SQL data models (dbt experience a plus);
Strong communication and data presentation skills through the use of effective data visualization and BI tools, e.g. Looker, Tableau, Power BI, etc;
Effective at building strong, influential relationships with colleagues and partners, with demonstrated success in delivering impactful insights to executives;
Self-starter who is comfortable working in a globally distributed team environment.

What are the benefits?

Here are some of the great benefits and perks that come from being a Simply Business employee:

A salary that reflects your experience, our pay policy, and the market we’re in from your first day
Group plan for medical, dental, vision, and prescription drug coverage
Short term disability, long term disability, and life insurance coverage
Participation in the Company’s bonus program
Participation in 401(k) plan with a 3%% employer match
Commuter benefits to help cut down on parking and public transit costs
25 days of vacation time plus 10 sick days and 10 company holidays
A genuine investment in your learning and development
Annual company trip, regular outings, and volunteer opportunities
An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more

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